Consider a two-server system in which a customer is served first by server 1,
then by server 2, and then departs. The service times at server \(i\) are
exponential random variables with rates \(\mu_{i}, i=1,2 .\) When you arrive,
you find server 1 free and two customers at server 2 -customer \(\mathrm{A}\) in
service and customer \(\mathrm{B}\) waiting in line.
(a) Find \(P_{A}\), the probability that \(A\) is still in service when you move
over to server 2 .
(b) Find \(P_{B}\), the probability that \(B\) is still in the system when you
move over to server 2 .
(c) Find \(E[T]\), where \(T\) is the time that you spend in the system. Hint:
Write
$$
T=S_{1}+S_{2}+W_{A}+W_{B}
$$
where \(S_{i}\) is your service time at server \(i, W_{A}\) is the amount of time
you wait in queue while \(A\) is being served, and \(W_{B}\) is the amount of time
you wait in queue while \(B\) is being served.