Product differentiation refers to strategies used by businesses to make their product distinct and more attractive compared to others in the market. These differences could be real or perceived and often focus on product design, features, branding, and customer experience.
Key strategies for effective product differentiation include:
- Quality improvement: Enhancing the quality or features of the product to stand out.
- Branding: Building a strong brand image or identity that resonates with consumers.
- Customer service: Offering superior service to create customer loyalty.
- Innovation: Continuously innovating new product features or types.
Successfully differentiating a product can reduce the number of substitutes, allowing firms to command higher prices and potentially influence market dynamics towards a more monopolistic stance.