Question

What is the term used for an information system that links, schedules, dispatches, tracks, monitors, and controls customer encounters with a service organization?

Short answer

The term "Service Execution System" refers to an information system that links, schedules, dispatches, tracks, monitors, and regulates customer interactions with a service organization. It's a component of MRP (Material Resource Planning)

Step-by-step solution

Introduction

MRP material resource planning helps to maintain the warehouse's inventory of materials and products to a minimum. Production, delivery, and purchase schedules are all successfully planned.

Analyze

The term "Service Execution System" refers to an information system that links, schedules, dispatches, tracks, monitors, and regulates customer interactions with a service organization.

It's related to the Manufacturing Execution System, which plans, dispatches, tracks, monitors, and manages the production of a manufacturing company. It's a component of MRP (Material Resource Planning).

The service execution system is an information system that gathers and coordinates all operations in a service company as well as the actions of its workers. The degree to which an element is involved in the process is determined by the customer's physical interaction with the service environment, the number of service stages, and whether the service is regular or customized.