Chapter 1: Q8OQ (page 66)
What are the three general factors that determine the fit of a new or revised service process?
a) Similarity to current service
b) Similarity to current processes
c) Financial justification
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In a service process such as the checkout counter in a discount store, a good target for capacity utilization is about this percent.
Schedule the following activities using CPM:
Activity | Immediate Predecessor | Time (Weeks) |
A | _ | 1 |
B | A | 4 |
C | A | 3 |
D | B | 2 |
E | C,D | 5 |
F | D | 2 |
G | F | 2 |
H | E,G | 3 |
Why would subcontractors for a government project want their activities on the critical path? Under what conditions would they try to avoid being on the critical path?
What are additional features of the IKEA concept (beyond its design process) that contribute to creating exceptional value for the customer?
The level of capacity for which a process was designed
and at which it operates at minimum cost.
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