Question

Using Exhibit 1.3 as a model, describe the source-make-deliver-return relationships in the following systems:

1. An airline
2. An automobile manufacturer
3. A hospital
4. An insurance company

Short answer

a. For an airline:

Source= aircraft manufacturing organization

Make= airport services

Deliver= Handling baggage

Return= Resolving customer queries

b. For an automobile manufacturer:

Source= raw material supplier

Make= Vehicle manufacturing

Deliver= Vehicles are sent to the dealers

Return= After-sales services

c. For a hospital:

Source= Hospital supplies

Make= OPDs, Operation theatres, etc

Deliver= Offering medical facilities

Return= Follow-up checkups

d. For an insurance company:

Source=Office supplies

Make= Offering services

Deliver= Insurance documents

Return= Refund due to extra payments

Step-by-step solution

Description of the source-make-deliver-return relationship

Source: A source is referred to as a supplier who has a vital role in creating and delivering goods and services needed by a particular organization to manufacture or develop its final goods or services.

Make:It is a step where the final products or services are developed.

Deliver: Logistic process is another word for deliver. In this step, the end products or services are delivered to the customers and warehouses.

Return:It is a process where issues with delivered products and services are handled.

Describing the source-make-deliver-return for an airline

The source-make-deliver-return model for an airline is as follows:

Source: The organization that manufactures aircraft is referred to as a source.

Make: The airport services being offered to the customers, such as offering waiting lounge and check-in activities, to name a few.

Deliver: Handling the baggage to the customers after they reach their destination.

Return: Resolving queries of the customers related to lost baggage or any inconvenience faced by the customer during travel.

Describing the source-make-deliver-return for an automobile manufacturer

When an automobile manufacturer is concerned, the source-make-deliver-return model is as follows:

Source: The supplier of raw materials for manufacturing vehicles.

Make: It consists manufacturing of the vehicle.

Deliver: Sending the manufactured vehicles to the authorized dealers for selling purposes.

Return: Offering after-sales services, such as certificates of warranty and guarantee to the customers.

Describing the source-make-deliver-return for a hospital

With respect to a hospital, the source-make-deliver-return model is as follows:

Source: Hospital supplies such as medical equipment suppliers.

Make: It refers to various rooms in the hospital such as operation theatre, OPD, general ward, ICU and many more.

Deliver: Offering medical services to the patients, such as an ambulance to pick and drop off the patient and his/her family members.

Return: Handling customer queries related to the bill and offering follow-up checkups to the patients.

Describing the source-make-deliver-return for an insurance company

Regarding an insurance company, the source-make-deliver-return model is as follows:

Source: Various aspects needed for office, underwriters, brokers.

Make: Offering insurance services to the client.

Deliver: Delivering documents related to policy, such as policy bonds, to the clients.

Return: Handling payment-related queries of the clients, such as refunding their extra payment