Question

What are the Three Ts relevant to poka-yokes in service systems?

Short answer

The Three Ts relevant to poka-yokes in service systems are given below:

1. The task to be done
2. Treatment of the customer
3. Tangible features of the service facility

Step-by-step solution

Poka-yoke

A poka-yokeis a system designed to avoid human mistakes. A poka-goal yoke is to prevent, rectify, as well as expose a mistake as it happens. Error-proof, also known as poka-yoke (like PO-kayo-KAY) in Japanese, is the usage of any automated mechanism as well as the process that either prevents an error from occurring as well as makes the mistake instantly visible after it has happened. It is a standard tool for procedure

The Three Ts relevant to poka-yokes in service systems

1. The task to be done

Task mistakes include performing tasks improperly, performing the task which was not requested, performing a task in the inappropriate sequence, as well as performing tasks too slowly.

1. Treatment of the customer

Treatmentfaults in the interaction among the server as well as the customer, including a lack of courtesy as well as a failure to notice, hear, as well as respond correctly to the consumer.

1. Tangible features of the service facility

Unsanitary facilities, soiled clothing, incorrect temperature, as well as paperwork mistakes are examples oftangiblefaults.