Chapter 2: Q9-8PE. (page 219)
Question: These are the three steps of service at Nordstrom.
Short Answer
These are the three steps of service at Nordstrom is:
a) Warm Welcome
b) Anticipation and compliance
c) Fond farewell
Chapter 2: Q9-8PE. (page 219)
Question: These are the three steps of service at Nordstrom.
These are the three steps of service at Nordstrom is:
a) Warm Welcome
b) Anticipation and compliance
c) Fond farewell
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Get started for freeWhat is the effect of waiting time on a manufacturing process? Why is it good to reduce waiting time? Can it be eliminated altogether?
A toll tunnel has decided to experiment with the use of a debit card for the collection of tolls. Initially, only one lane will be used. Cars are estimated to arrive at this experimental lane at the rate of 750 per hour. It will take exactly four seconds to verify the debit card.
b.How many cars would you expect to see in the system?
Benny the Barber owns a one-chair shop. At Barber College, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following:
a. The average number of customers waiting.
A layout where the work to make an item is arranged in progressive steps and work is moved between the steps at fixed intervals of time.
List at least four characteristics of a well-designed service system
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