Chapter 2: Q.7-7PE (page 165)
The relationship between how different layout structures are best suited depending on volume and product variety characteristics is depicted on this type of graph.
Product-process matrix.
Over 30 million students worldwide already upgrade their learning with Vaia!
All the tools & learning materials you need for study success - in one app.
Get started for free
Recently some operations management experts have begun insisting that simply maximizing process velocity, which means minimizing the time that it takes to process something through the system, is the single most important measure for improving a process. Can you think of a situation in which this might not be true?
Question: An important difference between service and manufacturing operations is that customers introduce far more variability into the operations in a service system. Name at least three of the basic types of variation that customers bring to a service system.
A toll tunnel has decided to experiment with the use of a debit card for the collection of tolls. Initially, only one lane will be used. Cars are estimated to arrive at this experimental lane at the rate of 750 per hour. It will take exactly four seconds to verify the debit card.
b.How many cars would you expect to see in the system?
Consider a department store. Which departments probably should not be located near each other? Would any department benefit from close proximity?
What are the pros and cons of starting a simulation with an empty system? With the System in equilibrium?
What do you think about this solution?
We value your feedback to improve our textbook solutions.
