Chapter 2: Q4DQ. (page 338)
Discuss the purposes of and differences between p-charts and X - and R-charts
Short Answer
A p-chart is a characteristic controlling chart that is used with information collected in
Chapter 2: Q4DQ. (page 338)
Discuss the purposes of and differences between p-charts and X - and R-charts
A p-chart is a characteristic controlling chart that is used with information collected in
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Get started for freeA graphics reproduction firm has four automatic equipment units but occasionally becomes inoperative because of the need for supplies, maintenance, or repair. Each Unit requires service roughly twice each hour, or, more precisely, each Unit of equipment runs an average of 30 minutes before needing service. Service times vary widely, ranging from a simple service (such as pressing a restart switch or repositioning paper) to more detailed equipment disassembly. The average service time, however, is minutes. Equipment downtime results in a loss of \(20 per hour. The one equipment attendant is Paid \)6 per hour.
Using finite queuing analysis, answer the following questions:
A. What is the average number of units in line?
Consider a department store. Which departments probably should not be located near each other? Would any department benefit from close proximity?
“You don’t inspect quality into a product; you have to build it in.” Discuss the implications of this statement.
This is the key feature that distinguishes a service blueprint from a normal flowchart.
As the degree of customer contact increases in a service operation, what generally happens to the efficiency of the operation?
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