Chapter 2: Q2PE. (page 293)
This is the ratio of the time that a resource is activated relative to the time it is available for use.
Utilization is the main approach for determining effectiveness as well as performing efficiencies.
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The series of international quality standards.
As the degree of customer contact increases in a service operation, what generally happens to the efficiency of the operation?
Question: As the degree of customer contact increases in a service system, what worker skills would be more important, clerical skills or diagnostic skills?
This involves scheduling several different models of a product to be produced over a given day or week on the same line in a cyclical fashion.
What is the effect of waiting time on a manufacturing process? Why is it good to reduce waiting time? Can it be eliminated altogether?
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