Question

Question: Draw a diagram of the process using the format in Exhibit 9.5.

Short answer

Answer

The notion of queuing, often known as waiting lines, is used to improve service and production management by reducing waiting time and costs.

Step-by-step solution

Draw the diagram of the entire process at the drive- thru restaurant as shown below:

The diagram is shown below:

Step 2:Draw a diagram of the process using the format in Exhibit 9.5 is.

The diagram is shown below:

Preliminary activities, order placements, work placement, work performance, and billing and delivery are the four steps in the process.