Question

Question: Calculate the average customer arrival rate and service rate per hour.

Short answer

Answer

Thecustomer arrival rate to customer service rate, x = a/h, also reflects the average number of arrivals during an average service time. This formula can also represent the fraction of time the server is busy.

Step-by-step solution

Benefit rate

Benefitrate: Cruel number of clients that can be served at 100% utilization by each server per unit time (as a rule per hour or day). At the person workstation level, the benefit rate will break even with capacity.

The arrival rate is calculated from the following equation

Arrival rate = 1/inter arrival time.

Inter arrival time = 1/arrival rate.

If 12 customers enter a store per hour, the time between arrival is; an inter-arrival time 1/arrival rate.

= 1/12.

= 0.083(hours)

= 0.083 x 60 minutes.

= 5 (minutes)