Question

This framework relates to the customer service system encounter.

Short answer

The connection among the service distribution network, the level of customer service, the potential for sales, as well as productivity improvement.

Step-by-step solution

Service-system design matrix

The service-system design matrix is a helpful instrument for comprehending the many components of a service system. The matrix shows the connection among three main service elements as well as how these aspects connect towards the creation as well as delivery of services.

This framework relates to the customer service system encounter is the service-system design matrix

Theservice-system design matrixdescribes the connection between the service delivery process, the level of customer interaction, the possibility for sales, as well as production efficiency.

It classifies service delivery methods into six categories, ranging from simple postal interaction to face-to-face absolute customization, face-to-face loose glasses, face-to-face tight glasses, contact through phone, Internet access as well as on technologies, contact through email.