Question

Question: What are the three terms used to describe the parts of a service operation that have social significance?

Short answer

1. Ambience
2. Spatial layout and functionality
3. Signs, Symbols, and artifacts

Step-by-step solution

Step-by-Step SolutionStep 1:Ambience

Ambience conditions allude to foundation highlights like noise level. Lighting. Temperature, music, and hygiene of service places can affect laborer execution and client view of the services.

For example, in an eatery, clients like to have candlelight supper with wonderful music. Correspondingly clients like to go to more sterile spots

Step 2:Spatial layout and functionality

Spatial layout and functionalityare alluded to arranging the dissemination way of clients and gathering the inventory. The objective is to uncover stock however much as could be expected from clients. The clients ought to have the option to move uninhibitedly inside an assistance area. No client ought to pass on the assistance because of space imperatives.

Step 3:Signs, symbols, and artifacts

Signs, symbols, and artifactsare utilized to direct clients all through the way. Symbols and signs are put in administration areas to assist the clients with getting things done effectively and easily. For instance, the billboards like sections, and exits. Washrooms and so on guide the clients.