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Classify each key performance indicator according to the balancedscorecard perspective it addresses. Choose from the following: financialperspective, customer perspective, internal business perspective, or learning andgrowth perspective.

9. Number of repeat customers

10. Employee turnover

11. Revenue growth

12. Number of on-time deliveries

13. Number of defects found during the manufacturing process

Short Answer

Expert verified

Answer

9) Customer perspective

10) Learning and growth perspective

11) Financial perspective

12) Customer perspective

13) Internal business perspective

Step by step solution

01

Meaning of Employee turnover

Employeeturnover is the amount or extent of specialists who stopped their employment and are supplanted by new ones. Employers who wish to examine the causes of turnover or calculate the cost-to-hire for monetary planning may discover it valuable to degree staff turnover.

02

Classifying each key performance indicator according to the balanced scorecard perspective addresses

S.no.


Key performance

Balance scorecard

9Number of repeat customerscustomer perspective
10Employee turnover
learning and growth perspective
11Revenue growth
financial perspective
12Number of on-time deliveries
customer perspective
13

Number of defects found during the manufacturing process


internal business perspective


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