Chapter 24: Q24-13RQ (page 1355)
What is a key performance indicator?
Short Answer
Answer
KPI is a quantifiable metric that shows how successfully a corporation is reaching important business objectives.
Chapter 24: Q24-13RQ (page 1355)
What is a key performance indicator?
Answer
KPI is a quantifiable metric that shows how successfully a corporation is reaching important business objectives.
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Get started for freeConsider the following key performance indicators, and classify each indicator according to the balanced scorecard perspective it addresses. Choose from the financial perspective, customer perspective, internal business perspective, and the learning and growth perspective.
a. Number of customer complaints
b. Number of information system upgrades completed
c. Residual income
d. New product development time
e. Employee turnover rate
f. Percentage of products with online help manuals
g. Customer retention
h. Percentage of compensation based on performance
i. Percentage of orders filled each week
j. Gross margin growth
k. Number of new patents
l. Employee satisfaction ratings
m. Manufacturing cycle time (average length of production process)
n. Earnings growth
o. Average machine setup time
p. Number of new customers
q. Employee promotion rate
r. Cash flow from operations
s. Customer satisfaction ratings
t. Machine downtime u. Finished products per day per employee
v. Percentage of employees with access to upgraded system
w. Wait time per order prior to start of production
Question: What is the purpose of a responsibility accounting system?
What is a responsibility center?
Match the responsibility center to the correct responsibility report.
Responsibility Centers | Responsibility Reports |
14. Cost center | a. Includes flexible budget variances for revenues and costs. |
15. Revenue center | b. Includes flexible budget variances for costs. |
16. Profit center | c. Includes flexible budget variances and sales volume variances for revenues. |
List the advantages of decentralization.
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