Chapter 24: Q12RQ (page 1355)
How is the use of a balanced scorecard as a performance evaluation system helpful to companies?
Short Answer
Answer
The balanced scorecard represents a major shift in corporate performance measurement.
Chapter 24: Q12RQ (page 1355)
How is the use of a balanced scorecard as a performance evaluation system helpful to companies?
Answer
The balanced scorecard represents a major shift in corporate performance measurement.
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Get started for freeEach of the following managers works for a national chain of hotels and has been given certain decision-making authority. Classify each of the managers according to the type of responsibility center he or she probably manages.
a. Manager of the Central Reservation Office
b. Managers of various corporate-owned hotel locations
c. Managers of the Northeast and Southeast Corporate Divisions
d. Manager of the Housekeeping Department at one hotel
e. Manager of the complimentary breakfast buffet at one hotel
Describe the two ways ROI can be calculated.
What is a responsibility center?
What does ROI measure?
How is the use of a balanced scorecard as a performance evaluation system helpful to companies?
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