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Well-designed performance evaluation systems accomplish many goals. Describe the potential benefits performance evaluation systems offer.

Short Answer

Expert verified

The performance evaluation system helps the management in goal congruence and coordination, effective communication, motivates segment managers and setting standards.

Step by step solution

01

Definition of the Performance Evaluation system

The performance evaluation system is defined as the guide which helps the management of the organization to control their business effectively.

02

Type of Responsibility center

The potential benefits of a performance evaluation system in an organization are as follows:

  1. It helps in the promotion of goal congruence and coordination
  2. Performance evaluation system contributes toward the effective communication in the company
  3. It also motivates the segment managers of a company in order to attain their targets which are set by the management
  4. It helps in setting up standards to determine the competitive positions of the organization.

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Most popular questions from this chapter

Consider the following key performance indicators, and classify each according to the balanced scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective.

a. Number of employee suggestions implemented

b. Revenue growth

c. Number of on-time deliveries

d. Percentage of sales force with access to real-time inventory levels

e. Customer satisfaction ratings

f. Number of defects found during manufacturing

g. Number of warranty claims

h. Return on investment

i. Variable cost per unit

j. Percentage of market share

k. Number of hours of employee training

l. Number of new products developed

m. Yield rate (number of units produced per hour)

n. Average repair time

o. Employee satisfaction

p. Number of repeat customers

Consider the following data, and determine which of the corporate divisions is more profitable. Explain your reasoning.

Domestic International

Operating income \( 10,000,000 \) 11,000,000

Average total assets 24,000,000 32,000,000

Consider the following condensed financial statements of Forever Free, Inc. The companyโ€™s target rate of return is 40%.

Forever Free, Inc

Income Statement

For the year ended December 31, 2018

Net Sales revenue

\( 3,500,000

Cost of Goods Sold

2,200,000

Gross Profit

1,300,000

Operating Expenses

950,000

Operating Income

350,000

Other income and (expenses)

Interest Expense

(27,000)

Income before income tax expense

323,000

Income tax expense

113,050

Net Income

\) 209,950

Forever Free, Inc

Income Statement

For the year ended December 31, 2018

2018

2017

Assets

Cash

\( 64,000

\) 52,000

Accounts Receivable

49,200

17,800

Supplies

1,000

400

Property, Plant, and Equipment, net

331,800

229,800

Patents, net

135,000

119,000

Total Assets

\( 581,000

\) 419,000

Liabilities and Stockholdersโ€™ Equity

Accounts Payable

\( 17,000

\) 19,000

Short-term Notes Payable

136,000

42,000

Long-term Notes Payable

184,000

114,500

Common Stock, no Par

232,000

242,000

Retained Earnings

12,000

1,500

Total Liabilities and Stockholdersโ€™ Equity

\( 581,000

\) 419,000

Requirements

1. Calculate the companyโ€™s ROI. Round all of your answers to four decimal places.

2. Calculate the companyโ€™s profit margin ratio. Interpret your results.

3. Calculate the companyโ€™s asset turnover ratio. Interpret your results.

4. Use the expanded ROI formula to confirm your results from Requirement 1. Interpret your results.

5. Calculate the companyโ€™s RI. Interpret your results.

Wolf Paints is a national paint manufacturer and retailer. The company is segmented into five divisions: Paint Stores (branded retail locations), Consumer (paint sold through home improvement stores), Automotive (sales to auto manufacturers), International, and Administration. The following is selected divisional information for its two largest divisions: Paint Stores and Consumer.

Net Sales Operating Average

Revenue Income Total Assets

Paint Stores \( 3,980,000 \) 476,000 $ 1,380,000

Consumer 1,315,000 195,000 1,600,000

Management has specified a 21% target rate of return.

Requirements

1. Calculate each divisionโ€™s ROI. Round all of your answers to four decimal places.

2. Calculate each divisionโ€™s profit margin ratio. Interpret your results.

3. Calculate each divisionโ€™s asset turnover ratio. Interpret your results.

4. Use the expanded ROI formula to confirm your results from Requirement 1. Interpret your results.

5. Calculate each divisionโ€™s RI. Interpret your results, and offer a recommendation for any division with negative RI.

6. Describe some of the factors that management considers when setting its minimum target rate of return.

Management by exception is a term often used in performance evaluation. Describe management by exception and how it is used in the evaluation of cost, revenue, and profit centers.

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