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Identify the usual changes that a company must make when it adopts a customer orientation.

Short Answer

Expert verified
  • The right candidate must be chosen and selected within the organization.
  • Satisfying employees' needs.
  • A clear understanding of customer needs.
  • Social change must be accepted.

Step by step solution

01

Meaning of Customer Orientation

Rather than focusing on company growth and profits, the business ideology emphasizes customer demands and desires. Customer orientation is known as such a doctrine in business.

02

Identify the usual changes a company must make when adopting a customer orientation

The company must make the modifications listed below if it decides to use customer orientation as its business strategy:

1. Selecting the Best Applicant for the Job Within the Business

Rather than hiring everyone with high education and technical skills, consider hiring candidates who are primarily interested in building customer relationships and have strong problem-solving skills.

2. Putting the needs of the employees first.

There is no chance for team members to provide services that customers will be satisfied with unless they are paid sufficiently.

3. Identification of consumer needs

Understanding client needs, paying attention to their inquiries, and then addressing them will all contribute to achieving the goal of customer orientation.

4. Accepting social change

The client needs changes in line with trends, so the business should, yet many firms adhere to one product or method even though it can provide good profits.

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Most popular questions from this chapter

Should we evaluate a production managerโ€™s performance on the basis of operating expenses? Why?

Indicate in the following chart the most likely source of information for each business decision. Use M for managerial accounting information and F for financial accounting information.

Business Decision

Primary Information Source

1. Determine whether to lend to a company.

2. Evaluate a purchasing departmentโ€™s performance.

3. Report financial performance to board of directors.

4. Estimate product cost for a new line of shoes.

5. Plan the budget for next quarter.

6. Measure the profitability of an individual store.

7. Prepare financial reports according to GAAP

8. Determine location and size for a new plant.

Using the data from Problem 14-2A and the following additional inventory information for Leone Company, complete the requirements below. Assume income tax expense is \(233,725 for the year.

Inventories

Raw material, December 31, 2016

\)166,850

Raw materials, December 31, 2017

182,000

Work in process, December 31, 2016

15,700

Work in process, December 31, 2017

19,380

Finished goods, December 31, 2016

167,350

Finished goods, December 31, 2017

136,490

Required

1. Prepare the companyโ€™s 2017 schedule of cost of goods manufactured.

2. Prepare the companyโ€™s 2017 income statement that reports separate categories for (a) selling expenses and (b) general and administrative expenses.

Analysis Component

3. Compute the (a) inventory turnover, defined as cost of goods sold divided by average inventory, and (b) daysโ€™ sales in inventory, defined as 365 times ending inventory divided by cost of goods sold, for both its raw materials inventory and its finished goods inventory. (To compute turnover and daysโ€™ sales in inventory for raw materials, use raw materials used rather than cost of goods sold.) Discuss some possible reasons for differences between these ratios for the two types of inventories. Round answers to one decimal place.

Nestlรฉ reports beginning raw materials inventory of 3,815 and ending raw materials inventory of 3,499 (both numbers in millions of Swiss francs). If Nestlรฉ purchased 13,860 (in millions of Swiss francs) of raw materials during the year, what is the amount of raw materials it used during the year?


Question: The following calendar year-end information is taken from the December 31, 2017, adjusted trial balance and other records of Best Bikes.

Advertising expenses

$20,250

Miscellaneous production costs

8,440

Depreciation expenses โ€“ office equipment

8,440

Office salaries expenses

70,875

Depreciation expenses โ€“ selling equipment

10,125

Raw material purchases

894,375

Depreciation โ€“ Factory equipment

35,400

Rent expenses โ€“ office space

23,625

Factory supervision

121,500

Rent expenses โ€“ selling space

27,000

Factory supplies used

6,060

Rent expenses โ€“ Factory building

93,500

Factory Utilities

37,500

Maintenance expenses โ€“ factory equipment

30,375

Direct labor

562,500

Sales

4,942,625

Indirect labor

59,000

Sales salaries expenses

295,300

Required

1. Classify each cost as either a product or period cost.

2. Classify each product cost as either direct materials, direct labor, or factory overhead.

3. Classify each period cost as either selling expenses or general and administrative expenses.

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