Question

Many fast-food restaurants compete on lean business practices. Match each of the following activities at a fast-food restaurant with one of the three lean business practices a, b, or c that it strives to achieve. Some activities might relate to more than one lean business practice.

1. Courteous employees a. Just-in-time (JIT)

2. Food produced to order b. Continuous improvement (CI)

3. Clean tables and floors c. Total quality management (TQM)

4. Orders filled within three minutes

5. Standardized food-making processes

6. New product development

Short answer

All the activities are assigned with appropriate business practices.

Step-by-step solution

Courteous Employees

The courteous employees will come under Total quality management (TQM) as TQM focuses on enhancing the quality of business operations. The goal of managers and staff is to find waste in all aspects of the organization, including accounting processes like payroll and disbursements.

Food produced to order

The food produced to order will come under Just-in-time (JIT) because the food order is on time and JIT manufacturing is a system that acquires inventory and produces only when needed.

Clean tables and floors

The clean tables and floors will come under Total quality management (TQM) as in this all the clean tables and floors shows the quality management of the company.

Orders filled within three minutes

The orders filled within three minutes will come under Just-in-time (JIT) as the timely delivered order is done by the system of just in time in which only that much produced which is required.

Standardized food-making processes

The standardized food-making processes will come under Total quality management (TQM) as the standard process will reduce the wastage of the company’s resources.

New product development

The new product development will come under continuous improvement. Every business should make new developments to survive and compete with other companies.