Question

A nursing assistant has reported to work late for the last three days. Which action should be taken first? A. Document the lateness in the employee's record B. Terminate the employee immediately C. Discuss the problem with the employee D. Confront the employee during the change of shift

Short answer

Answer: The most appropriate first step is to discuss the problem with the employee, as it allows for understanding the reasons behind their tardiness and provides an opportunity to work together on finding a solution to the issue, while maintaining a positive work environment.

Step-by-step solution

Evaluate Option A: Document the lateness in the employee's record

First, let's consider option A: Document the lateness in the employee's record. While it is important to monitor and track an employee's tardiness to identify patterns and potential issues, this may not be the most effective first step in addressing the immediate problem.

Evaluate Option B: Terminate the employee immediately

Option B: Terminate the employee immediately seems too drastic a measure for an employee who has been late only three times. There may be underlying circumstances that need to be addressed. Furthermore, termination should usually be a last resort after all other steps have been taken.

Evaluate Option C: Discuss the problem with the employee

Option C: Discuss the problem with the employee is an appropriate first step in addressing the issue. By engaging in dialogue with the employee, it allows for clearer understanding of the reasons behind their tardiness and provides an opportunity to work together on finding a solution to the problem.

Evaluate Option D: Confront the employee during the change of shift

Option D: Confront the employee during the change of shift may create unnecessary tension and conflict in front of other staff members, which could be detrimental to the working environment. Additionally, confronting the employee may not be productive in finding a solution to the problem.

Determine the best course of action

Based on our analysis of all options, the best course of action to take first would be to discuss the problem with the employee (Option C). This provides an opportunity to understand the reasons behind their tardiness and work together on finding a solution to the issue, while maintaining a positive work environment.